Retail Sales Support
Company: Altice USA
Location: North Babylon
Posted on: October 23, 2024
Job Description:
OptimumAre you looking to Optimize your life? Start your
exciting path to a rewarding career today!We are Optimum, a leader
in the fast-paced world of connectivity, and we're on the hunt for
enthusiastic professionals to join our team! We understand that
connectivity isn't just a luxury anymore - it's a necessity that
empowers lives, fuels businesses, and drives innovation. A career
at Optimum means you'll be enabling progress and enhancing lives by
providing reliable, high-speed connectivity solutions that keep the
world connected. We owe our success to our amazing product,
commitment to our people and the connections we make in every
community.If you are resourceful, collaborative, team-oriented and
passionate about delivering consistent excellence, Optimum is the
Company for you!We areOptimum!Job SummaryYou are part of building
and creating a new partnership with our customers. You are the face
of the Optimum brand. You are a brand ambassador with a curious
mind that feels comfortable in a digital space. You understand the
best customer experience starts with you, along with support of
your team members. Making customers feel welcome, guiding them on
their store journey and help build brand relationships. Maintains
accurate inventory, clean stores, and ensures excited customers who
come back to learn more.Responsibilities
- Provides strong understanding and enthusiasm for technology,
especially company products and services and is a go-to resource
who supports the store team in the front and back of the
store.
- Constantly scans the sales floor to ensure counters, devices,
accessories and walkways are accessible, clean and functioning, and
reports to leadership when exceptions are found.
- Will greet customers, during peak times identifying sales
opportunities and connecting customers to sales consultant in a
timely manner. The Store Service Associate should be well prepared
to demonstrate company technology to new customers to ensure they
know the basics of Optimum services.
- Performs non-sales customer service transactions including but
not limited to, equipment returns and swaps, customer pick up for
"buy-online-pick-up" in-store order fulfillment.
- Serves as an in-store expert for Mobile support. Providing
in-store post-sales support for device data transfers and phone
number ports.
- Supports the onboarding of a Mobile customer, post-sale or in
tandem with a sales representative, which may involve assisting
customers set up online accounts, data transfer, mobile device
education, or assisting with account set up errors.
- Assists Store Leadership in Inventory and Merchandising
responsibilities:
- Frequently checks and inspects the back of the store for clean,
secure, and appropriately placed inventory. Assists with receiving
inventory and properly stocking the back of house to store
standards.
- Helps the leadership team by conducting the weekly cycle count
process and helps look for opportunities to improve the store count
process.
- Knows current processes and procedures and suggests
improvements that enhance the customer and/or store
experience.
- Readily adjusts and adapts to store management priorities and
direction, always demonstrating professionalism and
integrity.Qualifications
- High School diploma or equivalent
- Minimum one year of work experience
- Willing to work a flexible schedule which may include evenings,
weekends and holidays
- Role is overtime eligible
- For some locations, the ability to travel to other stores
within 35 miles may be required and will be discussed upon
interview
- Knowledge of Microsoft Word, Excel, and Outlook
- Must be able to carry and lift up to 25 pound boxes and
remaining in a stationary position, often standing or sitting for
prolonged periods
- Continually moving self in different positions in a retail
setting to accomplish tasks in various environments including tight
and confined spaces
- Occasionally ascends/descends a ladder to access
products/boxesAt Optimum, we're fueled by our four core pillars:
Taking Ownership, Upholding Transparency, Creating Community, and
Demonstrating Expertise. Our commitment to empowering employees to
take responsibility and embrace proactive problem-solving underpins
Taking Ownership. Upholding Transparency is at the core of our
culture, with open and honest communication fostering trust among
our dedicated team and loyal customers. Creating Community is more
than a goal; it's our daily commitment to fostering an environment
of collaboration, innovation, and positivity. Demonstrating
expertise is a promise we uphold through continuous learning and
engagement with our customers to consistently deliver top-quality
products and services. These pillars not only shape our culture but
define Optimum as a place of excellence, trustworthiness, and
thriving community, and we invite you to be a part of our
journey.If you have the drive to succeed and are ready to embark on
a thrilling career, seize this opportunity today, and join our
winning team, so together, we'll shape the future of
connectivity.All job descriptions and required skills,
qualifications and responsibilities for a particular position are
subject to modification by the Company from time to time, in the
Company's discretion based on business necessity.We are an Equal
Opportunity Employer committed to recruiting, hiring and promoting
qualified people of all backgrounds regardless of gender, race,
color, creed, national origin, religion, age, marital status,
pregnancy, physical or mental disability, sexual orientation,
gender identity, military or veteran status, or any other basis
protected by federal, state, or local law.The Company collects
personal information about its applicants for employment that may
include personal identifiers, professional or employment related
information, photos, education information and/or protected
classifications under federal and state law. This information is
collected for employment purposes, including identification, work
authorization, FCRA-compliant background screening, human resource
administration and compliance with federal, state and local
law.Applicants for employment with The Company will never be asked
to provide money (even if reimbursable) as part of the job
application or hiring process. Please review our for further
details.This position is identified as being performed in/or
reporting to company operations in New York State. Salary ranges
are supplied in compliance with New York State law. Pay is
competitive and based on a number of job-related factors, including
skills and experience. The starting pay rate/range at time of hire
for this position in the posted location is
$27,720.00-$45,540.00/year. The rate/range provided herein is the
anticipated pay at the time of hire, and does not reflect future
job opportunity.
Keywords: Altice USA, Elizabeth , Retail Sales Support, Sales , North Babylon, New Jersey
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